Privacy Policy
Effective date: 1 January 2024 · Last updated: 1 June 2025
This Privacy Policy explains how Reliant Carpet and Upholstery Cleaning collects, uses and protects your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Reliant Carpet and Upholstery Cleaning ("we", "us", "our") is a professional cleaning company based in Musselburgh, East Lothian, Scotland. We are the data controller for the personal information we collect through this website and in the course of providing our services. You can contact us at [email protected] or by calling 0800 994 9090.
2. What Information We Collect
We collect personal information that you provide directly to us, including: your name, email address, telephone number, and property address when you submit an enquiry or booking form; correspondence you send us by email, telephone or post; and any additional information you choose to provide. We also collect certain technical data automatically when you visit our website, including your IP address, browser type, pages visited and time spent on the site, via standard server logs and analytics tools.
3. How We Use Your Information
We use your personal information to: respond to your enquiries and process your bookings; provide and manage the cleaning services you have requested; send you appointment confirmations and service reminders; improve our website and services; comply with our legal obligations. We do not use your information for automated decision-making or profiling.
4. Legal Basis for Processing
We process your personal data on the following legal bases: contract performance — to fulfil a booking or service agreement with you; legitimate interests — to respond to enquiries and improve our services; legal obligation — where we are required to process data to comply with the law; and consent — where you have explicitly agreed to a specific use, such as receiving marketing communications.
5. Marketing Communications
We will only send you marketing communications if you have opted in to receive them. You can unsubscribe at any time by clicking the unsubscribe link in any email we send, or by contacting us directly. We will never sell or rent your personal data to third parties for marketing purposes.
7. How Long We Keep Your Data
We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting or reporting requirements. Enquiry and booking records are typically retained for 6 years in accordance with UK tax and business record-keeping requirements. You may request deletion of your data at any time (subject to legal retention obligations).
8. Data Security
We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security. If you have reason to believe your interaction with us is no longer secure, please contact us immediately.
9. Your Rights
Under UK GDPR, you have the right to: access the personal data we hold about you; request correction of inaccurate data; request erasure of your data (the "right to be forgotten"); object to or restrict our processing of your data; request portability of your data; withdraw consent at any time where processing is based on consent. To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy policies of any third-party sites you visit.
12. Complaints
If you have concerns about how we handle your personal data, please contact us in the first instance. You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.
13. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
Reliant Carpet and Upholstery Cleaning, Musselburgh, East Lothian, Scotland. For data protection queries, please contact us or visit the ICO website.